Refund policy
Return policy on customer remorse
We have a 30-day return policy for one-time (non-subscription) orders, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused or in like-new, donatable condition. You do not need the original packaging and we are unable to accept returns of stained, damaged, or incomplete pillows. To complete your return, we require a receipt or proof of purchase.
To start a return, contact us at support@nesterdream.com.
If your return is accepted, we’ll send you a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.
Customer is responsible for return shipping costs on remorse returns unless the item is damaged, incorrect, or faulty.
Processing Fee on Customer Remorse Returns
Customer remorse returns may be subject to a flat processing fee (typically $10-$20 or as confirmed by email). The fee is deducted from your refund. We will confirm the amount before you ship anything back. If you prefer not to proceed, you can cancel the return and keep the item.
No processing fee applies to items that arrive damaged, incorrect, or faulty.
Return policy on damaged, wrong or faulty products
Please inspect your order upon receipt and contact us immediately at support@nesterdream.com if the item is defective, damaged, or incorrect. We will evaluate the issue and make it right (replacement or refund). You will not be charged return shipping for items that arrive damaged, wrong, or faulty.
Cancelling an order
One-time orders can be cancelled within 24 hours before the item(s) are dispatched for shipping. After that, standard return rules apply.
Subscription orders can be cancelled for future shipments only; already-shipped subscription orders follow the subscription rules above.
Exchanges
We do not offer direct exchanges. Return the eligible item (if accepted) and place a new order for the desired product.
Lost shipments
If two days have passed since the anticipated delivery date, contact support@nesterdream.com. We will investigate with the courier (allow up to 5 business days). If confirmed lost, you may choose a full refund or replacement.
Refunds
Once we receive and inspect your approved return, we will notify you of approval or denial. Approved refunds are issued to the original payment method within 10 business days. Banks may take additional time to post the refund.
If more than 15 business days have passed since approval, contact support@nesterdream.com.
All returns are subject to our sole discretion. We reserve the right to refuse returns that do not meet these conditions.